Account Manager

Grow the organisers who power thumpN

Why This Role Exists

Signing organisers is the first step. Growing them is the real goal

At thumpN, an organiser listing their first show is the beginning of a relationship, not the end of a sale. The organisers who grow with us, who list more shows, trust us with bigger events, and bring others in, are the ones who felt looked after from day one.

This role exists to make that happen. You will own a portfolio of organiser accounts, keep them active and engaged, solve their problems before they become reasons to leave, and find ways to grow each relationship over time. It sits at the intersection of client management, business development, and operations, and it matters every day.

What You'll Actually Do

Real responsibilities, not a wish list

Account ownership and relationship management

Own a portfolio of organiser accounts and serve as their primary point of contact at thumpN.
Build strong working relationships with organisers through regular check-ins, proactive communication, and genuine follow-through.
Understand each organiser’s goals, show calendar, and challenges, and use that context to support them better.
Identify accounts at risk of going inactive and take action early to re-engage them.

Growth and retention

Drive account growth by identifying opportunities for organisers to list more shows, reach wider audiences, and get more from the platform.
Work with the BD team to convert warm relationships into expanded partnerships.
Track account health metrics and flag patterns to the team, churn signals, upsell opportunities, and feedback trends.

Operations and coordination

Ensure organiser listings are accurate, complete, and optimised for discovery.
Coordinate with internal teams, Product, Marketing, and Operations, to resolve organiser issues quickly.
Maintain clean and up-to-date records across the CRM and internal trackers.
Relay organiser feedback to the right teams so it feeds back into how the platform improves.

What You Bring

Specific experience, not vague credentials

Required
1 to 2 years of experience in account management, client servicing, business development, or a similar relationship-facing role.
Strong written and verbal communication. You are clear, professional, and easy to work with.
Comfort managing multiple accounts simultaneously without letting things fall through the cracks.
Good organisational skills and the discipline to keep CRM records and trackers up to date.
A problem-solving mindset. When something goes wrong for an organiser, you find a way to fix it.
Ownership. You take responsibility for your accounts and do not wait for someone else to chase.

Preferred

Experience in live entertainment, events, media, consumer internet, or a marketplace business.
Familiarity with CRM tools like HubSpot, Salesforce, or similar platforms.
Exposure to upselling, renewals, or account growth conversations.
A genuine interest in live experiences, music, or the broader events ecosystem in India.

Non-Negotiables

How we know this is the right fit

You are a relationship person, not a transaction person. You remember context, follow up without being asked, and make people feel like they matter. That is the job.
You follow through consistently. A promise made to an organiser is a promise kept. You do not let things sit. You close loops.
You are organised and you stay that way. You manage a portfolio of accounts, not one conversation at a time. You know where every account stands at any given moment.
You spot problems before they escalate. An organiser going quiet, a listing that looks off, a conversation that did not land right. You notice early and act before it becomes a bigger issue.
You thrive in a fast-moving environment. Live entertainment does not follow a predictable schedule. You adapt quickly and keep your accounts moving regardless.